Signs Your Organisation Needs Business Process Management Software

Process management software helps fix delays, manual chaos & poor visibility. Discover 10 signs your organisation needs BPM today.

All businesses will hit a point where managing operations becomes more complicated than they first thought it would. What was previously running well via email, spreadsheets and verbal communication now begins to break down. Tasks are late for approval, approvals are missing, and employees are following their own (different) versions of the same process. This is also when process chaos quietly creeps into the organisation.

At first, these problems seem small, but as the team grows, clients increase, and compliance requirements become more stringent, the lack of structured processes will impact productivity, customer experience and profit. Employees spend more time chasing updates than doing the actual work. Managers have no visibility into what is going on, and the decisions made will take longer to accomplish.

This is where BPM (business process management) software becomes crucial. BPM software enables organisations to better organise, automate and monitor workflows to improve the overall efficiency and consistency of operations.

If your organisation is experiencing any of the following symptoms, you may want to consider implementing BPM software.

10 Signs You Need BPM Software

1. Approvals Are Stuck in Emails

Email threads are one of the most common indications that approvals are being conducted via email. Inundated with hundreds of emails containing important requests, employees are required to continuously send follow-up emails, and managers can often miss all published approval emails.

This results in delays, frustration, and missed deadlines. Because of BPM software, the email-based approval process has been replaced with a structured workflow in which requests will receive submissions and will be directed to the appropriate person automatically.

2. No Visibility Into Process Status

Managers commonly ask questions such as:

Is there an invoice approval status?

Where’s the purchase request?

Who’s doing the onboarding of the client?

When they are unable to provide a clear response, that means there is a lack of process transparency.

When processes are not transparent to the leaders of a company, it will be impossible for them to monitor their performance, identify any delays occurring within the system, or enhance operational efficiency. Business process management systems provide real-time dashboards that indicate precisely where each procedure or task is currently located.

3. Too Many Manual and Repetitive Tasks

Commonly wasted employee time includes wasting 1/3 of their day doing repetitive manual processes, such as:

Sending approval emails manually

Manually maintaining spreadsheets

Manually following up on tasks

Manually copying and pasting data

By eliminating repetitive tasks from employees, businesses are able to save time and decrease errors by implementing BPM software, which removes the need for these repetitive tasks.

4. Processes Are Different Every Time

Different employees in many companies handle the same process in various ways. For instance, there are usually multiple ways for two managers to approve a request for the same task.

The inconsistency that occurs creates confusion, mistakes, and a bad experience for customers.

Business Process Management Solutions/Software helps standardise processes so that every request is processed through a defined workflow.

5. Compliance and Audit Risks Are Increasing

When processes are being managed manually, there usually isn’t an accurate record of approvals, changes or actions taken.

This presents a serious risk of compliance infractions, especially within industries that handle audits.

BPM solutions/software provide a full audit trail so that transparency and compliance can be ensured at all times.

6. Decision-Making Is Slow

When managers are faced with needing to gather information from many different individuals before making a decision, the process becomes inefficient and takes too long.

Delays in important business decisions occur because the data needs are stored in various locations, such as in emails, chat sites and spreadsheets.

BPM solutions/software provide all data needs in one place, making for faster and better decision-making.

7. Employees Spend Too Much Time on Follow-Ups

The majority of employee time is wasted answering questions that are not relevant to their jobs, such as:

“Did you sign this document?”

“Could you confirm this request?”

“Where is this in terms of completion?”

This leads to decreased productivity, more frustration, and less meaningful work. With BPM software, you will no longer need to manually check requests with follow-ups or delays because you can receive automatic notifications and status updates.

8. Customer Service Is Getting Affected

Customers feel delays when internal processes aren’t running smoothly or on time.

For example:

• Slow onboarding
• Delayed delivery of service
• Late approvals

These can also affect customer satisfaction and damage brand reputation.

BPM software helps make services faster and more reliable.

9. Scaling Operations Is Becoming Difficult

As your business continues to grow, relying on manual processes will not be able to effectively support the increased volume of work.

A system that worked for 10 employees may not work for 100 employees.

Without automation or implementing a system to support growth, companies will experience an operational breakdown as they continue to grow.

Business Process Management (BPM) software provides organisations with the ability to scale in an efficient manner.

10. Too Much Dependency on Specific Employees

In many organisations, there are typically only one or two employees who know how to perform certain tasks.

When these individuals leave or aren’t available, work comes to a halt.

This creates operational risks for the organisation.

Business Process Management (BPM) software allows organisations to document and standardise their processes so anyone can perform the work once it has been documented.

Risks of Ignoring Process Automation

Not implementing process automation has the potential to severely damage an organisation’s long-term future.

Some key risk factors are:

• Loss of productivity from employees who are wasting time performing manual jobs.
• Increased costs for operations through inefficiency.
• Increased errors result from using manual processes to perform tasks and operations.
• Reduced customer service and lower satisfaction rates due to delays.
• Compliance deficiencies and increased risk of audit failure.
• Difficulty growing vertically to meet demand.
• Missed revenue opportunities from slow processing times.

Over time, organisations that have implemented process automation have significant advantages over their competitors.

How BPM Software Solves These Challenges

Business process management software can significantly transform how organisations operate.

Increase the structure of your business processes by providing automation and visibility.

Some of the key benefits include:

• Elimination of manual labour through the automation of business processes.
• Ensuring consistency through the standardisation of business processes.
• Visibility into business processes with real-time tracking.
• Faster approval processes will increase the speed of decision-making.
• Audit trails ensure that you are in compliance.
• A reduction in errors will provide more accurate results.
• Increase your overall productivity by increasing the efficiency of your organisation.
• Enhancing the customer experience will lead to greater customer satisfaction.

Through BPM software, organisations can increase their ability to operate more “smarter”, “faster” and “more efficiently”.

How Snoh Flow Helps Standardise Processes

Snoh Flow offers a cutting-edge Business Process Management platform that enables companies to easily create and track their work processes through automation.

Using an intuitive workflow design tool, businesses can create workflows without the need for technical knowledge.

Features include:

• A visual workflow design interface that allows for quick and easy designs
• Automated approval processes to help eliminate delays
• Real-time dashboards that provide full visibility into the process
• Email notifications to the person completing the task so they can keep track of their progress
• Audit trails to meet compliance requirements
• Integration with existing systems to minimise data entry.

Using Snoh Flow, businesses can remove chaos from day-to-day operations and control every aspect of their operations.

Whether you are hiring new employees, approving invoices, ordering supplies, or signing contracts, Snoh Flow will help you keep it all on schedule.

CTA

If your company has encountered issues with delays or a lack of clarity in its processes, it would be beneficial to implement business process management tools.

Snoh Flow provides automation for workflow, increases productivity, and allows for increased confidence with growing businesses.

Begin with your transformation now through smarter methodologies for process management.

Utilise Snoh Flow to re-engineer your operational model and maximise the benefits of automation.

Conclusion

The operations of your company do not have structure or automation when there are problems in the areas of delays, visibility, manual tasks and/or inconsistent processes. If left unchecked, these types of problems will result in lower rates of growth for your business, higher operational expenses, and increased risk of being out of compliance with applicable laws. Having business process management software in place will improve efficiency and control, as well as provide you with standardised processes. If you have the proper application (such as Snoh Flow) in place, you can efficiently automate many processes, improve productivity, and grow your business confidently without having ongoing chaos.

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