Terms Of Service

LAST UPDATED: 21st JUNE OF 2025

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “YOU” or “YOUR”) AND SNOHBRICKS TECHNOLOGY PRIVATE LIMITED (HEREINAFTER “SNOHAI” or “WE” or “US”) GOVERNING YOUR USE OF SNOHAI PRODUCTS OF ONLINE BUSINESS PRODUCTIVITY AND COLLABORATION SOFTWARE IF YOU ARE BASED IN INDIA. IF YOU ARE NOT BASED IN INDIA, OUR GLOBAL TERMS OF SERVICE WILL APPLY.

BY ACCEPTING THESE TERMS OF SERVICE (EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, EXECUTING AN ORDER FORM THAT REFERENCES THESE TERMS, OR BY USING ANY PART OF THE SNOHAI PRODUCTS), YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SNOHAI PRODUCTS.

1. DEFINITIONS

“Account” means the account created by You to access and use the Snohai Products.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Agreement” means these Terms of Service, along with any Order Forms, the Privacy Policy, and any other policies or addenda expressly incorporated herein by reference.
“AI Output” means the content, data, insights, or results generated or provided by Snohai’s Generative AI models or features within the Snohai Products based on Client Data or Your input.
“Beta Version” means a version of the Snohai Products or certain features that are designated as “beta,” “preview,” “pilot,” “limited release,” “developer preview,” “non-production,” “evaluation,” or by a similar description.
“Client Data” means all electronic data, information, or material submitted by You or Your users into the Snohai Products, including but not limited to documents, text, images, and other content for processing, analysis, or storage.
“Confidential Information” means any information disclosed by one party to the other party, whether orally, electronically, or in writing, which is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Client Data is considered Your Confidential Information. Snohai Products, underlying AI models, algorithms, and technology are considered Snohai’s Confidential Information.
“Data Fiduciary” has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 (DPDPA).
“Data Principal” has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 (DPDPA).
“Data Processor” has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 (DPDPA).
“Documentation” means the online user guides, documentation, and help resources provided by Snohai concerning the use of the Snohai Products, as updated from time to time.
“Generative AI” refers to artificial intelligence systems capable of generating new content, data, or output (e.g., text, images, insights) based on learned patterns from existing data.
“Order Form” means the document or online process by which You subscribe to the Snohai Products, specifying, among other things, the type of service, subscription term, fees, and other terms.
“Personal Data” has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 (DPDPA).
“Privacy Policy” means Snohai’s privacy policy, available at https://snohai.com/privacy-policy/ (or such other URL as Snohai may designate from time to time), as updated from time to time.
“Snohai Products” means Snohai’s online business productivity and collaboration software, including but not limited to Document Management System (DMS), Intelligent Document Processing (IDP), Digital Avatar functionalities, and other Generative AI powered features, as further described in the Documentation and relevant Order Form, and any updates or upgrades thereto.
“SnohAva” SnohAva is a no-code data assistant that turns natural language into insights with dashboards, database queries, and predictive analytics—designed for smarter, faster business decisions.
“SnohDocs” SnohDocs is an AI-powered document management system that helps you store, organize, access, and automate workflows securely—anytime, anywhere.
“SnohFusion” SnohFusion is an Intelligent Document Processing product that uses Generative-AI extract, validate, and organize data from any document format with speed and precision.
“Subscription Term and Conditions” means the period during which You are entitled to use the Snohai Products as specified in the Order Form.
“Trial Services” means access to the Snohai Products or certain features thereof for a limited trial period, as offered by Snohai.
“You” or “Your” means the individual or entity entering into this Agreement.
“We” or “Us” or “Snohai” means Snohbricks Technology Private Limited, a company incorporated under the laws of India, having its registered office at Floor No. 4th Floor, 410, Jaipur Electronic Market, Mohan Nagar, Gopalpura Bypass Road, Jaipur Rajasthan 302018

2. SNOHAI PRODUCTS

2.1. Provision of Access. Subject to the terms and conditions of this Agreement, including Your timely payment of applicable fees, Snohai grants You a non-exclusive, non-transferable, revocable right to access and use the Snohai Products (including SNOHDOCS, SNOHAVA, and SNOHFUSION) and Documentation during the Subscription Term, solely for Your internal business purposes as permitted by this Agreement and the Documentation.

2.2. Generative AI Features and Limitations. You acknowledge that Snohai Products (including SNOHAVA, SNOHDOCS, and SNOHFUSION) incorporate Generative AI, including large language models, to enhance productivity and provide valuable insights. While Snohai endeavors to deliver high-quality and reliable AI Output, it is inherent in the nature of Generative AI that outputs may, on occasion, require independent verification or further refinement. Users are solely responsible for evaluating the suitability and accuracy of the AI Output for their specific purposes.

No Warranty for AI Output: Snohai does not warrant the accuracy, completeness, reliability, or fitness for a particular purpose of any AI Output.

Your Responsibility: You acknowledge that you use and rely on AI Output at your own risk. You are solely responsible for reviewing, verifying, and validating any AI Output before using or acting upon it, particularly for critical applications

No Medical, Legal, or Financial Advice: AI Output is for informational purposes only and does not constitute professional medical, legal, financial, or other advice. You should consult with qualified professionals for specific advice.

2.3. Modifications to Products. Snohai reserves the right to modify, enhance, upgrade, or discontinue, temporarily or permanently, the Snohai Products (or any part thereof) with or without notice. Snohai will use commercially reasonable efforts to notify You in advance of any significant changes that may materially impact Your use of the Snohai Products. Snohai will not be liable to You or to any third party for any modification, suspension, or discontinuance of the Snohai Products, except as otherwise explicitly provided in a separate Service Level Agreement (if applicable).

2.4. Service Level Agreement (SLA). If an Order Form references a Service Level Agreement (“SLA”), the terms of such SLA shall apply to the provision of the Snohai Products. In case of any conflict between this Agreement and the SLA regarding service levels, the SLA shall prevail.

2.5. Trial Services.

Access to Trial: Snohai may offer a trial period for the Snohai Products (including SNOHDOCS, SNOHAVA, and SNOHFUSION) or specific features thereof (“Trial Services”). Your use of Trial Services is subject to the terms and conditions of this Agreement, except as modified by this Section.

No Obligation to Purchase: You are not obligated to purchase a paid subscription after the trial period.

Data During Trial: Any Client Data You enter into the Snohai Products and any customizations made during Your trial will be permanently lost unless You purchase a subscription for the same services as those covered by the trial, or export such data, before the end of the trial period. Snohai will not be responsible for any loss of data or customizations upon the expiration of the trial period.

No Warranty/Liability for Trial Services: Notwithstanding any other provision in this Agreement, Trial Services are provided “AS IS” and “AS AVAILABLE” without any warranty. Snohai disclaims all liability for any harm or damages arising out of or in connection with Trial Services. Any service levels, indemnification obligations, or specific commitments provided in this Agreement or a separate SLA (if applicable) do not apply to Trial Services.

2.6. Beta Services. From time to time, Snohai may offer You the opportunity to use Beta Versions of the Snohai Products or certain features, which are provided for testing and evaluation purposes.

“AS IS” and “AS AVAILABLE”: Beta Versions are provided “AS IS” and “AS AVAILABLE” with all faults and without any warranty of any kind, whether express, implied, statutory, or otherwise. Your use of Beta Versions is entirely at Your own risk.
No Guarantees: Snohai makes no guarantees regarding the functionality, reliability, or security of Beta Versions. Beta Versions may contain bugs, errors, or other defects and may not be fully functional.
No Support: Snohai is under no obligation to provide support for Beta Versions and may discontinue them at any time without notice.
Data Loss Risk: Client Data entered into Beta Versions may be lost or corrupted. Snohai is not responsible for any such loss or corruption.
Feedback: You agree to provide prompt and thorough feedback to Snohai regarding Your experience with Beta Versions, including any bugs, errors, or suggestions for improvement. You grant Snohai a worldwide, perpetual, irrevocable, royalty-free, transferable license to use and incorporate such feedback for any purpose

3. YOUR RESPONSIBILITIES

3.1. Account Security. You are solely responsible for maintaining the confidentiality of Your Account login information (username and
password) and for all activities that occur under Your Account, whether or not authorized by You. You agree to notify Snohai immediately of any unauthorized use of Your Account or any other known or suspected breach of security. Snohai will not be liable for
any loss or damage arising from Your failure to comply with this Section.

3.2. User Sign-up Obligations. When You sign up for an Account, You agree to:

Provide accurate, current, and complete information as prompted by the registration form.

Maintain and promptly update Your Account information to keep it accurate, current, and complete.

Be responsible for all activities that occur under Your Account.

You represent and warrant that You are at least 18 years of age and have the legal capacity to enter into this Agreement. If You are under 18 years of age, You may not use the Snohai Products.

3.3. Acceptable Use Policy (AUP). You agree not to use the Snohai Products (including SNOHDOCS, SNOHAVA, and SNOHFUSION) in any manner that:

(a) is unlawful, unethical, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;

(b) infringes upon or violates the intellectual property rights, privacy rights, publicity rights, or any other rights of Snohai or any third party;

(c) involves the transmission of “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of unsolicited messages or advertising;

(d) interferes with or disrupts the integrity or performance of the Snohai Products or data contained therein, or the servers or networks connected to the Snohai Products;

(e) attempts to gain unauthorized access to the Snohai Products or its related systems or networks;

(f) involves uploading, processing, or transmitting any material that contains viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property;

(g) attempts to reverse engineer, decompile, disassemble, or otherwise discover the source code, object code, or underlying structure, ideas, know-how, or algorithms of the Snohai Products, including the underlying AI models, or any portion thereof;

(h) uses the Snohai Products to develop competing products or services;

(i) is in violation of any applicable local, state, national, or international law, including, but not limited to, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and rules framed thereunder; or

(j) otherwise facilitates any illegal activities or promotes any content that is prohibited by law.

3.4. Client Data Responsibility. You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Client Data. You warrant that You have all necessary rights, licenses, and consents from relevant Data Principals or third parties to provide the Client Data to Snohai for processing through the Snohai Products in accordance with this Agreement and applicable laws. Snohai does not endorse any Client Data and disclaims any and all liability concerning Client Data.

3.5. Compliance with Laws. You agree to comply with all applicable laws and regulations in connection with Your use of the Snohai Products, including but not limited to all data protection, privacy, and intellectual property laws.

4. FEES AND PAYMENTS

4.1. Subscription Fees. You agree to pay the subscription fees specified in Your Order Form in accordance with the payment terms set forth
therein. All fees are non-refundable unless otherwise expressly stated in this Agreement or an Order Form.
4.2. Billing and Payment. You agree to provide Snohai with accurate and complete billing and contact information. You authorize Snohai or its third-party payment processor to charge your chosen payment method for all applicable fees. Snohai reserves the right to suspend or terminate Your access to the Snohai Products if You fail to make payments when due.
4.3. Taxes. All fees are exclusive of any applicable taxes, duties, or levies, including Goods and Services Tax (GST), which shall be Your responsibility. If Snohai is required by law to pay or collect any taxes on Your behalf, Snohai will invoice You for such taxes, and You agree to pay them.
4.4. Pricing Changes. Snohai reserves the right to change its pricing at any time, provided that such changes will only apply to new subscriptions or renewal terms and will not affect Your current Subscription Term. Snohai will provide You with reasonable prior notice of any pricing changes.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. Snohai’s Intellectual Property. Snohai and its licensors retain all rights, title, and interest in and to the Snohai Products (including
SNOHDOCS, SNOHAVA, and SNOHFUSION), including all software, technology, documentation, interfaces, and all intellectual property rights related thereto (including copyrights, patents, trademarks, trade secrets, and all underlying AI models, algorithms, training data (excluding Client Data), and technology). This Agreement grants You no ownership rights in or to the Snohai Products. The Snohai name, logo, and product names (SNOHDOCS, SNOHAVA, SNOHFUSION) associated with the Snohai Products are trademarks of Snohai or third parties, and no right or license is granted to use them.
5.2. Client Data Ownership. As between You and Snohai, You retain all rights, title, and interest in and to Your Client Data. You grant Snohai a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display the Client Data solely for the purpose of providing, maintaining, supporting, and improving the Snohai Products to You and as permitted by Snohai’s Privacy Policy. This license extends to using Client Data for developing and improving Snohai’s AI models, provided such use is limited to aggregated, anonymized, or de-identified data that cannot identify You or any Data Principal, and in compliance with the Privacy Policy and DPDPA.
5.3. AI Output Ownership. Subject to Your full compliance with these Terms, and to the extent permitted by applicable law, You own the AI Output generated by the Snohai Products (including SNOHAVA and SNOHFUSION) based on Your Client Data and input. However, You acknowledge that AI Output may not be unique and similar outputs may be generated for other users. Snohai does not guarantee the originality, exclusivity, or non-infringement of any AI Output, and Snohai recommends that You conduct Your own due diligence regarding the use of AI Output, particularly for commercial purposes.
5.4. User-Generated Content. Any content, data, or materials You create, upload, post, transmit, or store using the Snohai Products, other than Client Data, shall be considered “User-Generated Content.” You retain all ownership rights in Your User-Generated Content. By providing User-Generated Content, You grant Snohai a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, display, and distribute such User-Generated Content for the purpose of operating, improving, and promoting the Snohai Products. You are solely responsible for Your User Generated Content and warrant that You have all necessary rights to grant the aforementioned license.
5.5. Feedback. You may, but are not obligated to, provide Snohai with feedback, suggestions, ideas, enhancements, or recommendations regarding the Snohai Products (“Feedback”). You agree that Snohai may use such Feedback for any purpose, including for developing, improving, and marketing its products and services, without any obligation, attribution, or compensation to You. You hereby grant Snohai a worldwide, perpetual, irrevocable, royalty-free, transferable license to use and incorporate such Feedback.
5.6. Sample Files and Applications. Snohai may provide sample files, applications, or content within the Snohai Products for demonstration or illustrative purposes. These are provided “AS IS” and for Your convenience only. Snohai does not guarantee the accuracy, completeness, or suitability of such sample files or applications for any particular purpose. You acknowledge that Your use of such samples is at Your own risk, and Snohai disclaims all liability for any damages arising from their use.

6. DATA PRIVACY AND SECURITY

6.1. Privacy Policy. Your use of the Snohai Products is also governed by Snohai’s Privacy Policy, available at https://snohai.com/privacy-policy/, which is incorporated into this Agreement by reference. The Privacy Policy describes how Snohai collects, uses, processes, and discloses Your personal data.

6.2. Customer Responsibility for On-Premise Hosting: When the application is hosted within the Customer’s infrastructure or on a server managed solely by the Customer, the Customer acknowledges and agrees that they bear sole responsibility for the security of that infrastructure, including all servers, networks, data, and configurations. This includes, but is not limited to, responsibility for:

Implementing and maintaining robust security measures to prevent unauthorized access, data breaches, and cyberattacks.
Regularly patching and updating operating systems, software, and hardware to address known vulnerabilities.
Configuring firewalls, intrusion detection/prevention systems, and other security controls.
Managing user access, credentials, and identity management for their infrastructure and the application instances within it.
Implementing data backup and recovery procedures.
Monitoring their infrastructure for security incidents and responding promptly to any detected threats.

In the event of a cyber attack, data compromise, or any security incident directly impacting the application or data hosted on the Customer’s infrastructure, the Customer shall bear sole responsibility for any resulting impact, damages, or data compromise. Snohai’s obligations related to data security and system integrity are limited to the Snohai Products when hosted within Snohai’s controlled environment.

6.3. Data Backup and Force Majeure Snohai implements industry standard data backup and recovery procedures for Customer Data stored within Snohai’s controlled infrastructure. However, Snohai’s ability to maintain and recover Customer Data is subject to the inherent risks of internet-based services and circumstances beyond Snohai’s reasonable control (“Force Majeure Event”).

A Force Majeure Event includes, but is not limited to, acts of God, natural disasters (such as floods, fires, earthquakes), war, terrorism, civil unrest, acts of government, strikes, power outages, internet service provider failures, denial-of-service attacks, or other cyberattacks that are not preventable by Snohai’s reasonable security measures, and any other event that is unforeseen and beyond Snohai’s reasonable control.

In the event of data loss, corruption, or unavailability of Customer Data on Snohai’s servers due to a Force Majeure Event, Snohai shall not be held liable for any damages, losses, or consequences arising therefrom. Snohai will, however, use commercially reasonable efforts to restore the affected Customer Data from its most recent available backups, where feasible, but does not guarantee the complete recovery of all data. It remains the Customer’s responsibility to maintain their own independent backups of critical data where appropriate.

6.4. Data Protection Compliance (DPDPA, 2023).

Snohai acts as a “Data Processor” when processing Personal Data contained within Client Data on Your behalf. You act as the “Data Fiduciary” responsible for determining the purpose and means of processing such Personal Data.
Snohai will process Personal Data only on Your documented instructions and in accordance with the DPDPA, Snohai’s Privacy Policy, and this Agreement.
You warrant that You have a lawful basis (e.g., valid consent from Data Principals where required, or legitimate use cases as per DPDPA) for collecting and processing all Personal Data within Client Data and for providing such Personal Data to Snohai for processing. You are responsible for ensuring that all required notices are provided to and all necessary consents are obtained from Data Principals for the processing of their Personal Data by Snohai as a Data Processor.
You acknowledge and agree that Snohai may use aggregated, anonymized, or de-identified data derived from Your Client Data (which does not identify You or any Data Principal) for its internal business purposes, including for improving the Snohai Products, developing new features, and for analytics, in compliance with DPDPA.

6.5. Security Measures. Snohai will implement and maintain reasonable technical and organizational measures designed to protect the security, confidentiality, and integrity of Your Client Data against unauthorized access, disclosure, alteration, or destruction, in accordance with industry standards and the DPDPA.
However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You acknowledge that Your use of the Internet and Snohai Products involves risks inherently associated with online communications.

6.6. Hosting Location. Snohai utilizes cloud infrastructure for hosting the Snohai Products and storing Client Data. For users based in India, Snohai endeavors to host Client Data within data centers located in India, to the extent commercially reasonable and subject to the availability of suitable infrastructure and regulatory requirements. However, You acknowledge and agree that, for operational purposes, some data processing or backup activities, or the hosting of certain Snohai Product components, may occur outside of India. Snohai will ensure that any such international transfers of Personal Data comply with the Digital Personal Data Protection Act, 2023, and other applicable data protection laws.

7. CONFIDENTIALITY

7.1. Protection of Confidential Information. Each party (“Receiving Party”) agrees to protect the Confidential Information of the other
party (“Disclosing Party”) from unauthorized use, access, or disclosure using the same degree of care that it uses to protect its own equally sensitive Confidential Information, but in no event less than reasonable care. The Receiving Party shall use the Disclosing Party’s Confidential Information solely for the purposes of exercising its rights or fulfilling its obligations under this Agreement.

7.2. Exceptions. Confidential Information does not include information that:
a. is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party;
b. was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party;
c. is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information; or
d. is received from a third party without breach of any obligation owed to the Disclosing Party.

7.3. Compelled Disclosure. A Receiving Party may disclose Confidential Information of the Disclosing Party if required by law, court order, or governmental authority, provided that, to the extent legally permitted, it gives the Disclosing Party prompt written notice of the requirement and reasonable assistance (at the Disclosing Party’s expense) to contest the disclosure or seek a protective order.

8. DISCLAIMER OF WARRANTIES

THE SNOHAI PRODUCTS (INCLUDING SNOHDOCS, SNOHAVA, AND SNOHFUSION) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. SNOHAI DOES NOT WARRANT THAT THE SNOHAI PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SNOHAI SPECIFICALLY DISCLAIMS ALL WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, ORIGINALITY, OR QUALITY OF ANY AI OUTPUT AND ANY CONTENT OR INFORMATION GENERATED BY THE SNOHAI PRODUCTS. YOU ASSUME ALL RISK ASSOCIATED WITH THE USE OF THE SNOHAI PRODUCTS AND ANY AI OUTPUT.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNOHAI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SNOHAI PRODUCTS (INCLUDING SNOHDOCS, SNOHAVA, AND SNOHFUSION) OR ANY AI OUTPUT, EVEN IF SNOHAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SNOHAI’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY DUTY, OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO SNOHAI FOR THE SNOHAI PRODUCTS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Snohai, its Affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:
a. Your use or misuse of the Snohai Products (including SNOHDOCS, SNOHAVA, and SNOHFUSION);
b. Your Client Data, including any claim that Client Data infringes or violates any third party’s intellectual property, privacy, or other rights, or is unlawful;
c. Your breach of this Agreement;
d. Your violation of any applicable laws or regulations, including data protection laws (e.g., DPDPA); or
e. any claim that Your use of the AI Output infringes or violates any third party’s rights, or causes any harm.

11. TERMINATION

11.1. Termination by You. You may terminate Your Account and this Agreement at any time by following the procedures specified within the Snohai Products or by providing written notice to Snohai support. No refunds will be provided for any unused portion of a Subscription Term upon termination by You, unless explicitly stated otherwise in an Order Form.

11.2. Termination by Snohai. Snohai may terminate Your Account and this Agreement immediately and without liability if:

a. You commit a material breach of this Agreement (including non payment of fees) and fail to cure such breach within thirty (30) days of written notice thereof;
b. You violate the Acceptable Use Policy (Section 3.2);
c. Your use of the Snohai Products poses a security risk or otherwise threatens the integrity or stability of Snohai’s services;
d. required by law, court order, or a governmental authority; or
e. Snohai ceases to offer the Snohai Products generally.

11.3. Effect of Termination. Upon termination of this Agreement for any reason:
a. Your right to access and use the Snohai Products will immediately cease.
b. You shall immediately pay any outstanding fees owed to Snohai.
c. Snohai will cease providing access to Your Client Data. Snohai will delete or anonymize Your Client Data within a reasonable period after termination, in accordance with its data retention policy and applicable law, unless otherwise agreed in writing (e.g., in a separate data processing addendum).
d. All accrued rights and obligations of the parties shall survive termination. Sections relating to definitions, intellectual property, disclaimers of warranties, limitations of liability, indemnification, governing law, dispute resolution, and general provisions shall survive any termination or expiration of this Agreement.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

12.2. Jurisdiction. Subject to Section 12.3 (Arbitration), the courts in Jaipur, Rajasthan, India shall have exclusive jurisdiction to entertain any suit or proceeding arising out of or in relation to this Agreement.

12.3. Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall be resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended.

a. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties are unable to agree on a sole arbitrator within fifteen (15) days of a request for arbitration, the arbitrator shall be appointed in accordance with the rules of the Indian Council of Arbitration (ICA) or such other reputable arbitration institution as mutually agreed upon.

b. The seat and venue of the arbitration shall be Jaipur, Rajasthan, India.

c. The language of the arbitration shall be English.

d. The arbitral award shall be final and binding on both parties, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

13. GENERAL PROVISIONS

13.1. Entire Agreement. This Agreement, together with any Order Forms and the Privacy Policy, constitutes the entire agreement between You and Snohai regarding Your use of the Snohai Products and supersedes all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.

13.2. Amendments. Snohai may amend these Terms of Service from time to time. We will notify You of any material changes by posting the updated terms on our website, through Your Account, or by sending an email to the address associated with Your Account. Your continued use of the Snohai Products after such changes constitutes Your acceptance of the revised terms. If You do not agree to the modified terms, Your sole remedy is to stop using the Snohai Products and terminate this Agreement.

13.3. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most closely approximates the original intent of the parties.

13.4. Waiver. No waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties. Any failure by Snohai to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Snohai in writing.

13.5. Assignment. You may not assign or transfer this Agreement, in whole or in part, without the prior written consent of Snohai. Snohai may assign or transfer this Agreement without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment or transfer in violation of this Section shall be null and void.

13.6. Force Majeure. Neither party shall be liable for any delay or failure to perform its obligations hereunder due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials, or failures of telecommunications or internet services (not caused by the party’s own negligence).

13.7. Notices. All notices required or permitted under this Agreement shall be in writing and shall be deemed effectively given:

a. upon personal delivery;

b. upon confirmed transmission if sent by email to the primary email address associated with Your Account or to governance@snohbricks.com;

c. three (3) business days after deposit with a nationally recognized express courier, with tracking confirmation; or

d. five (5) business days after mailing, postage prepaid, by certified or registered mail, return receipt requested, to the addresses specified in the Order Form or as otherwise notified by either party.

13.8. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

14. THIRD-PARTY APPLICATIONS AND SERVICES

The Snohai Products may integrate with, or enable access to, third-party applications, websites, and services (collectively, “Third-Party Services”). Your use of such Third-Party Services is governed by their respective terms and conditions and privacy policies, and not by this Agreement. Snohai does not endorse and is not responsible or liable for the availability, accuracy, or related content, products, or services of any Third-Party Services. You access and use Third-Party Services solely at Your own risk.

15. MODIFICATION OF TERMS

Snohai reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service at any time to reflect changes in our services, business practices, technology, or legal requirements. For material changes (those significantly affecting your rights, obligations, service functionality, or pricing), we’ll provide at least thirty (30) days’ advance notice via email to your primary account address or a prominent in-app/website notification; please ensure your contact information is up-to-date to receive these. For non-material changes, we may simply post the updated Terms with a revised “Last Updated” date. The updated Terms become effective on the date specified in our notice. By continuing to access or use the Snohai Products after that Effective Date, you acknowledge and agree to be bound by the updated Terms. If you don’t agree to the updated Terms, your sole and exclusive remedy is to discontinue your use of the Snohai Products and terminate your account before the Effective Date.

16. GRIEVANCE REDRESSAL

In accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Snohai has appointed a Grievance Officer to address Your complaints or grievances regarding the Snohai Products or the processing of Your personal data.
Grievance Officer: grievance@snohbricks.com
We will acknowledge Your complaint and endeavor to resolve it within the timeframes stipulated by applicable Indian laws. You are encouraged to first utilize this internal grievance redressal mechanism before escalating Your complaint to the Data Protection Board of India or other relevant authorities, as may be required by law.